Customer Service Representative
Westminster, MD
Full Time
Mid Level
Are you the kind of person who loves helping others, stays calm under pressure, and thrives in a fast-paced environment? We’re looking for a rockstar to join our office team as the first point of contact for incoming calls—someone who’s organized, detail-oriented, and ready to wear multiple hats!
If you have previous customer service experience (especially answering phones), enjoy being the go-to person, and are eager to grow in your career, this could be the perfect fit. This role offers hands-on exposure to various office responsibilities and the chance to learn new systems. You’ll play a key role in keeping our office running smoothly and will have real opportunities for advancement as we continue to grow.
Responsibilities:
- Serve as the first point of contact for incoming calls.
- Using a company-prepared script, answer our customers’ questions and guide them to the best service solution for their home.
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable.
- Conduct service-related follow-up calls to check in on past customers and assess their current needs.
- Help the field team by taking detailed notes from customer calls and entering them into our system.
- Contribute to our company’s culture by being upbeat and hard-working.
- High School Diploma/GED is required, some college preferred.
- Experience working with a skilled trades and/or home services related company preferred but not required.
- Excellent organizational skills, self-starter and reliable.
- High level of accuracy and attention to detail.
- Exceptional verbal and written communication skills.
- Courteous, professional manner, and strong customer service skills.
- Strong computer literacy and typing skills.
- Excellent multitasking and follow-up skills.
- Able to work both independently and as part of a team.
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